Assistant Customer Care Officer/Senior at Pharmacy and Poisons Board

The Pharmacy and Poisons Board is the Drug Regulatory Authority established under the Pharmacy and Poisons Act, Chapter 244 of the Laws of Kenya. The Board regulates the Practice of Pharmacy and the Manufacture and Trade in drugs and poisons. The Board aims to implement the appropriate regulatory measures to achieve the highest standards of safety, eff...

 

Assistant Customer Care Officer/Senior

  • Job TypeFull Time
  • QualificationDiploma
  • Experience4 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Specification:
Duties and Responsibilities

  • Receiving and channeling incoming calls to the respective destinations;
  • Booking outgoing calls and facilitate conversations betweencallers and receivers;
  • Carrying out routine testing of exchange lines and switchboard facilities;
  • Ensuring that defective equipment is repaired accordingly;
  • Maintaining records of telephone equipment and peripherals;
  • Updating the calls register by recording the necessary details of calls;
  • Confirming visitors’ identification documents;
  • Responding to customer enquiries and directing them to the respective destinations;
  • Maintaining a register on all complaints raised by customers / visitors;
  • Providing good customer care service.

 Person Specifications

For appointment to this grade, a candidate must have:

  • Served in the grade of Assistant Corporate Communication Officer for a minimum period of four (4) years;
  • Diploma in any of the following disciplines: - Mass Communications; Customer Care; Public Relations or equivalent qualification from a recognized institution;
  • Proficiency in computer application
  • Demonstrated merit and ability as reflected in work performance and results.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Pharmacy and Poisons Board on hr.pharmacyboardkenya.org to apply

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