Client Value Proposition Manager at Standard Bank Group

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...

 

Client Value Proposition Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience8 - 10 years
  • LocationNairobi
  • Job FieldBanking 

Job Description

This role sets up, implements, drives, and continuously improves portfolio management & optimisation, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking. It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialisation.

To collaborate with Personal Bank teams in Country to define, analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives. To facilitate integration of the segment value propositions and client experience requirements.

Qualifications

  • Type of Qualification: First Degree
  • Field of Study: Business Commerce/Mathematical Sciences or any other related field

Experience Required

  • 8-10 years
  • Experience in the development and enablement of CVPs. In depth understanding of behavioural economics and its practical application.
  • Customer Experience Management (CEM)
  • Experience in financial services sector.
  • In depth understanding of the principles of CEM as well the development and implementation of Client Experience Transformation plans.
  • Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimization).
  • Data management experience

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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