Collections Officer at Choice Microfinance Bank

Choice Microfinance Bank is a community based microfinance bank headquartered in Rongai, Kajiado County, Kenya. We offer a full range of Microfinance banking and financial services with a level of personalized service that we hope will exceed your expectations. Please come visit us and we will tailor our services to meet your specific financial needs. Vis...

 

Collections Officer

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 - 4 years
  • LocationNairobi
  • Job FieldFinance / Accounting / Audit 
  • Choice Bank is seeking a detail-oriented and proactive E-Bike Finance Collections Officer to manage and oversee collections for our E-Bike financing products. The role ensures timely recovery of payments, effective customer engagement, and compliance with internal policies and regulatory requirements.

Key Responsibilities

  • Monitor and manage customer repayment schedules for E-Bike financing.
  • Follow up with customers to ensure timely collection of outstanding balances.
  • Resolve payment-related issues and provide guidance to customers on repayment options.
  • Maintain accurate records of collections, arrears, and recovery actions. Prepare regular reports on collections performance and outstanding balances.
  • Collaborate with sales, finance, and operations teams to improve collection efficiency.

Qualifications & Skills

  • Diploma in Finance, Accounting, Business, or related field.
  • 2-4 years' experience in collections, loan recovery, or finance operations.
  • Strong knowledge of payment processes, reconciliation, and customer follow-up.
  • Excellent communication, negotiation, and problem-solving skills.
  • Customer-focused, persistent, and results-driven.

Check how your CV aligns with this job

Method of Application

Send Applications to: hr@choice-bank.com

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