Customer Experience (CX) Specialist at Artcaffe Coffee and Bakery

A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffé is a haven from hectic city life. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.

 

Customer Experience (CX) Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience5 years
  • LocationNairobi
  • Job FieldCustomer Care 

Key Responsibilities

  • Guest Engagement:
  • Ensure a seamless and delightful guest journey-from warm welcome to fond farewell.
  • Gather feedback and encourage guests to share their experiences through Google reviews.
  • Team Leadership & Influence:
  • Lead by example with a strong on-floor presence.
  • Motivate, mentor, and coach team members in real time to elevate service standards. Operational Excellence:
  • Collaborate with shift managers and kitchen teams for smooth, efficient service.
  • Proactively resolve issues during high-volume shifts and special events.
  • Sales & Upselling:
  • Drive revenue by actively promoting Artcaffé's delicious offerings through upselling.
  • Boost sales during peak hours and events.
  • Brand Representation & Growth:
  • Confidently represent Artcaffé at events, building strong guest relationships.
  • Foster loyalty that keeps guests coming back for more!
  • Reporting & Insights:
  • Submit weekly reports on guest feedback, wins, and team performance.

Qualifications:

  • 5+ years in a supervisory role in a high-volume hospitality setting.
  • A degree or diploma in F&B or any other related course
  • Exceptional communication & interpersonal skills-you love engaging with guests and teams!
  • Confident in service recovery, coaching, and driving sales.
  • Energetic, sales-driven, and committed to excellence.
  • Flexible availability for late nights, weekends, and public holidays.

Check how your CV aligns with this job

Method of Application

Submit your resume and a cover letter to hr@artcaffe.co.ke , with "ACBLRS-022026" for Restaurant Supervisor and for Customer Experience (CX) Specialist "ACBLCX-022026" as the subject line.
Application Deadline: 23rd February 2026

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