Customer Experience Executive, Claims at Prudential Life Assurance Kenya

Prudential is one of the world’s oldest, largest and strongest insurance companies. We have been helping people plan and protect their families’ futures for more than 169 years.

 

Customer Experience Executive, Claims

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 - 3 years
  • LocationNairobi
  • Job FieldCustomer Care  , Insurance 

Principal Accountabilities

  • To provide efficient handling of monthly Individual Life and Group Life claims within two [2] working days of receipt of claim documentation.
  • To settle at least 95% of all claims in the month they are due.
  • To prepare and maintain accurate data records and claims register for Group Life claims in order to ensure accurate and timely submission of required data.
  • Propose any changes to the claims process to address risks identified and process improvement initiatives.
  • To contact policyholders on daily, weekly and monthly basis to ensure outstanding claims are maintained at a minimum.
  • To adhere to all policies and procedures related to processing of claims.
  • To maintain accuracy, achieve productivity goals and observe regulatory requirements in relation to claims processing and settlement.
  • Maintain excellent communication skills, with the ability to work well with others.

Core Competences and Skills Required

  • Demonstrated ease in exercising initiative, good judgment, good problem solving, and decision making.
  • Written, verbal, interpersonal & communication skills and capacity to build and maintain good long-term relationships with stakeholders and partners.
  • Excellent customer service and organizational skills.
  • Ability to analyze information with a keen eye to detail and report with utmost accuracy and attention.
  • Ability to strike a balance among competing priorities.
  • Must possess a strong service orientation and be able to maintain professional composure when dealing with confrontation or complaints.
  • Above board levels of honesty, integrity and confidentiality.

Qualifications and Experience

  • Bachelor’s degree in Commerce, Business Administration, Economics or other relevant degrees from a recognized university.
  • 1-3 years of experience in the Operations function in Insurance of Financial Services is an added advantage.
  • Completed or is currently pursuing professional certification in LOMA or Diploma in Insurance.
  • Computer literacy: MS Office Applications.

Check how your CV aligns with this job

Method of Application

We encourage candidates who meet the above requirements to send their applications to pruhr@prudentiallife.co.ke by 20th February 2026. We will review applications as we receive them. This process is intended to build a talent pool to support our business needs. Only shortlisted candidates will be contacted

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