Customer Relations Assistant at Stima Sacco

Stima Sacco was established in 1974 to serve employees of the then East African Power & Lighting Company, but currently draws members from individuals in employment from all sectors, business persons’ groups, and corporates. The objective was and has been to provide members with a haven for savings, avail affordable credit to members and return impressi...

 

Customer Relations Assistant

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Summary

  • The job holder will be responsible for handling face to face interactions and calls from existing and potential Members. using knowledge of the Society’s services/products as well as great customer service skills, to address issues, provide support and offer information needed to keep Members satisfied.

Key Tasks and Responsibilities

  • Responding to Member queries and complaints, through telephone, email.
  • Updating the Member complaints register daily to reflect nature of complaint and resolution provided.
  • Supporting the implementation of new product launches.
  • Ensuring up to date member information as per the policies.
  • Informing Members by explaining procedures, answering questions, and providing information.
  • Maintaining communication equipment by reporting problems to Branch operations.
  • Maintaining and improving quality results by adhering to standards and guidelines while recommending improved procedures.
  • Performing teller duties as appropriate.
  • Updating job knowledge by studying new Society product descriptions and participating in Member educational opportunities.
  • Entering new Member information into the system and updates existing Member information.
  • Identifying and escalating priority issues to the Branch Operations Officer and Branch Manager.
  • Routing calls to appropriate officers.
  • Processing Member Automated Teller Management Cards.
  • Capturing and initiating member data on standing orders, funds transfers, member changes.

PERSON SPECIFICATIONS

Academic Qualifications

  • Diploma / Higher Diploma in Business administration, Public Relationship/Sales, Marketing or a related field.

Experience

  • Three (3) years’ experience.

Knowledge, skills and attributes

  • Must have knowledge in use of MS office packages.
  • Ability to communicate.
  • Report writing skills.
  • Ability to read, write and perform simple arithmetic calculations.
  • Adequate verbal skills at a non-technical level.
  • Familiarity with uninvolved, standardized work procedure.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Stima Sacco on docs.google.com to apply

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