Direct Debit & Payroll Collections Lead at Unifi

We offer simple, short-term microfinance to formally employed people and bridge the gap in their day-to-day finances. Our product is delivered through our branches and USSD app. Our purpose is to redefine credit in Kenya with simpler, faster and smarter lending solutions.

 

Direct Debit & Payroll Collections Lead

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldFinance / Accounting / Audit 

Responsibilities

  • Lead and manage the collections team, ensuring high standards of operational execution across all collections functions.
  • Creating and maintaining relationships with Banks, Employers and other external stakeholders 
  • Execute direct debits and payroll deductions for clients who have defaulted.
  • Ensure timely identification, investigation and clearance of clearing and suspense accounts related to collections activities, working closely with the Manzi and Finance teams to resolve variances and reconciling differences.
  • Be super critical of issues that negatively affect clients and push to resolve them.
  • Develop and implement strategies to improve collections processes and performance while looking at more ways of collecting.
  • Set departmental goals and monitor progress to ensure targets are met
  • Monitor and analyse collections data to identify trends and areas for improvement.
  • Ensure compliance with all relevant regulations and company policies in collections activities.
  • Identify and mitigate risks associated with the collections process.
  • Maintain accurate records and documentation of collections activities and decisions.
  • Work closely with other departments, such as Finance, Customer Service, and Recoveries, to ensure coordinated efforts in debt recovery.
  • Prepare and present regular reports on collections performance to senior management.
  • Be in touch with what our competitors are doing.

Requirements

  • Degree in Banking and Finance or equivalent professional qualifications
  • Prior working experience with Google Workspace applications would be beneficial, but not essential. (Gmail, Docs, Sheets)
  • Direct Debit and/or Payroll deduction experience is a MUST

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Unifi on www.linkedin.com to apply

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