Direct Sales Agent - Nairobi at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Direct Sales Agent - Nairobi

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 year
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

Key Responsibilities

  • Generate Sales – as per Targets – for Airtime, Acquistions & Devices
  • Monitor  inventory and consignment stock for accurate balance of inventory movements and physical stock daily
  • Handle receive customer payments through all company-approved payment methods, manage daily cash float and account for daily sales
  • Support and implement the customer experience improvement strategies for increased sales
  • Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role

  • Revenue – Achieve set targets in Airtime, Routers, Handsets
  • Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs)
  • Quality Acquisitions – in terms of FRA, ARPU
  • Brand NPS 
  • Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
  • Ticketing Customer Escalations & Offering First Level Resolution
  • New Business Development 
  • Looking for new leads & closing them,
  • Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

  • Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience

  • At least 1 year experience in sales

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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