Front Office Executive at Wildebeest Travels Ltd

Front Office Executive

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND , Diploma , KCSE , MBA/MSc/MA
  • Experience2 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

  • Welcome, check in and check out guests in a warm polite professional manor.
  • Operate our POS system
  • Track guest bills and prepare invoices and follow up on payments
  • Handle guest enquiries via phone,emails,WhatsApp and walkins 
  • Coordinate group bookings for NGO's, Schools , Universities & institutions
  • Assist with shop sales
  • Liase closely with housekeeping, kitchen,maintenance & security 
  • Ensure Health & Safety, security ,emergency  & property procedures are followed
  • Handle guest complaints ,concierge services 
  • Coordinate group bookings
  • Track guest meal plans
  • Promote and coordinate  guest tours & safaris,

Qualifications and requirements 

  • Diploma or degree in hospitality or tourism or relate field, not a must but would need to be a quick enthusiastic learner 
  • Excellent communicator & customer service skills
  • Well organised with strong attention to detail
  • Ability to multi task and work under pressure
  • Computer literate with some knowledge of POS systems ( will train the right candidate)
  • Presentable courteous and guest focused 
  • Excellent English speaking skills 

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should apply using the Apply Now button below.

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