General Manager- Luxury Boutique Hotel at Bridge Talent Management

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General Manager- Luxury Boutique Hotel

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience8 - 12 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

KEY RESPONSIBILITIES

Luxury Guest Experience & Brand Stewardship

  • Own the entire guest journey, from pre-arrival to post-stay engagement
  • Personally engage with VIP, repeat, and high-value guests
  • Set and uphold bespoke service standards aligned with luxury lifestyle expectations
  • Ensure every guest interaction reflects warmth, discretion, and attention to detail
  • Monitor online reviews, guest feedback, and brand perception; implement service refinements
  • Act as the face of the Hotel, embodying the brand’s tone, values, and aesthetic

 Lifestyle Positioning & Experience Curation

  • Curate unique guest experiences (wellness, dining, events, collaborations, local culture)
  • Work with designers, chefs, partners, and creatives to elevate the lifestyle offering
  • Ensure consistency of visual identity, ambience, music, scent, and presentation across the property
  • Introduce seasonal concepts, themed experiences, and signature moments

Operations Excellence (Luxury Standards)

  • Oversee daily hotel operations ensuring seamless, discreet, and polished service delivery
  • Maintain immaculate rooms, public areas, and back-of-house operations
  • Develop and enforce SOPs tailored to luxury and boutique hospitality
  • Ensure service recovery is handled swiftly, elegantly, and personally
  • Coordinate staffing to ensure optimal service ratios without compromising guest intimacy

Revenue Strategy & Commercial Performance

  • Drive occupancy, ADR, RevPAR, and overall profitability
  • Lead pricing, yield management, and OTA strategies aligned with luxury positioning
  • Develop high-end corporate, diplomatic, long-stay, and private clientele segments
  • Drive experiential revenue streams (events, dining, private bookings, lifestyle partnerships)
  • Oversee brand-aligned marketing, PR, digital presence, and influencer collaborations

Financial Management & Cost Discipline

  • Prepare and manage budgets, forecasts, and financial controls
  • Ensure strong cost management while protecting guest experience and quality
  • Review financial performance regularly and implement corrective actions
  • Oversee procurement, inventory, and vendor relationships in line with luxury standards

People Leadership & Service Culture

  • Recruit, train, and develop a polished, service-oriented team
  • Instill a culture of pride, accountability, discretion, and excellence
  • Coach leaders and frontline teams on luxury service behaviour and emotional intelligence
  • Manage performance, engagement, and staff retention

Governance, Risk & Asset Care

  • Ensure compliance with hospitality regulations, licensing, health, and safety standards
  • Oversee security, asset protection, and risk management
  • Ensure the property, furnishings, and assets are preserved to luxury standards

Owner & Stakeholder Relations

  • Act as the primary liaison between owners and hotel operations
  • Provide insightful operational and financial reporting
  • Recommend strategic enhancements, capital investments, and brand initiatives

Requirements

QUALIFICATIONS & EXPERIENCE

  • Degree or Diploma in Hospitality Management, Business Administration, or related field
  • Minimum 8–12 years’ experience in hospitality, with 5+ years in a senior luxury or boutique hotel role
  • Proven experience in luxury, lifestyle, boutique hotels or high-end serviced residences
  • Strong commercial acumen with a refined service mindset
  • Proficiency in PMS systems, OTAs, and revenue management tools

IDEAL PERSONAL ATTRIBUTES

  • Naturally warm, poised, and service-driven
  • Detail-obsessed with a strong aesthetic sensibility
  • Calm under pressure with excellent judgment
  • Strong communicator with high emotional intelligence
  • Hands-on leader who leads by example
  • Operators who understand emotion, experience, and exclusivity

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply

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