Host/Hostess at PrideInn

Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals. ...

 

Host/Hostess

  • Job TypeFull Time
  • QualificationKCSE
  • Experience2 years
  • LocationMombasa
  • Job FieldHospitality / Hotel / Restaurant 

We are seeking a friendly and professional Hostess to join our team in Mombasa, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

  • Greet and welcome guests in a warm and professional manner
  • Manage reservations and seating arrangements efficiently
  • Escort guests to their tables and provide menus
  • Maintain an organized and clean reception area
  • Coordinate with wait staff to ensure smooth service flow
  • Handle customer inquiries and special requests promptly
  • Assist in maintaining the overall appearance and cleanliness of the restaurant
  • Manage waiting lists during peak hours
  • Communicate effectively with kitchen and bar staff
  • Promote special offers or menu items as directed by management
  • Handle cash and credit card transactions when required

Key Qualifications

  • High school diploma or equivalent
  • Minimum of 2 years' experience in a similar role within the hospitality industry
  • Fluency in English; knowledge of Swahili or other local languages is a plus
  • Strong communication and interpersonal skills
  • Excellent customer service orientation
  • Basic knowledge of restaurant operations and dining etiquette
  • Ability to work in a fast-paced environment
  • Proficiency in handling reservations systems and point-of-sale software
  • Well-groomed appearance and a positive attitude
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Physical stamina to stand for extended periods
  • Strong multitasking and organizational skills
  • Ability to remain calm and professional under pressure

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to PrideInn on 197.254.24.92 to apply

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