Key Account Manager at Pesapal

Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset.

 

Key Account Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationMombasa
  • Job FieldSales / Marketing / Retail / Business Development 

Key Responsibilities:

  • Revenue Growth & Strategic Account Management
  • Own revenue performance across assigned key accounts, driving sustained growth and retention
  • Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts
  • Lead commercial discussions for new services, product adoption, and account expansion initiatives
  • Align internal sales, product, and marketing efforts to support client growth strategies
  • Develop and execute structured account plans with defined objectives, milestones, and growth pathways
  • Use client performance data, industry trends, and competitive insights to shape account strategies
  • Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities
  • Proactively identify commercial risks and implement mitigation plans to protect revenue and relationships
  • Client Relationship Management
  • Serve as the senior relationship owner for key merchants, maintaining executive-level engagement
  • Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.
  • Act as the voice of the client internally, aligning teams to deliver on commitments and expectations
  • Build long-term trusted advisor relationships that drive loyalty and partnership depth
  • Lead issue resolution and escalations with accountability and a solutions-focused approach
  • Monitor product adoption and usage trends to identify optimization and growth opportunities.
  • Reporting & Performance Leadership
  • Provide structured performance insights and account analytics to inform strategic decisions
  • Communicate account progress, risks, and opportunities to internal stakeholders
  • Use data-driven analysis to refine account strategies and drive performance outcomes
  • Translate client feedback into actionable insights that improve service delivery and product relevance.

Education/Experience Needed:

  • Bachelor's degree in business, Marketing, or related field
  • 5+ years' experience in Account Management, Relationship Management, or B2B Sales
  • Experience managing strategic or enterprise-level clients
  • Strong commercial acumen and understanding of revenue growth strategies
  • Experience in fintech, payments, or technology solutions is an advantage

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Pesapal on pesapal.careers-page.com to apply

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