Office & Administration Manager at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

 

Office & Administration Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Job Description

Reporting to the Cluster General Manager or his designate, responsibilities and essential job functions include but are not limited to the following: 

  • Support the EXCOM by managing their schedules and deadlines while accommodating requests in a timely manner 
  • Personally greeting all internal/external guests, offering support and directing enquiries  
  • Consistently offer professional, friendly and engaging service  
  • Administer the day-to-day operation of the Executive office   
  • Prioritize all telephone calls, in-person visitors and schedule appointments  
  • Provide all office administration duties such as written correspondence, email, photocopying and ordering office supplies  
  • Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the Executive office  
  • Take minutes of meetings, compiles and distributes them 
  • Types confidential reports and letters 
  • Orders and coordinate travel for hotel staff and ensure that all flights have been authorized. 
  • Arranges venue, equipment and refreshments for meetings as required by the Cluster General Manager 
  • Assists EXCOM in preparation and compiling of draft contracts, presentation and reports.  
  • Assists with project proposals and special events 
  • Collect organizers and provide appropriate research data by utilizing all available resources, analysis and resource administrative needs in innovative ways 
  • Organize and supervise other office activities (recycling, renovations, event planning) 
  • Anticipate possible and probable hazards and conditions and either correcting them or take action to prevent them from happening 
  • Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct  
  • Responsible business: show involvement and be interested in environmental and or social issues by participating in ESG and departmental activities.  
  • In charge of monitoring and improving how the business is viewed online. 
  • Controlling correspondence  
  • Trust You request tracking, monitoring and weekly reporting.  
  • Respond to guest views via OTA’s Google and TripAdvisor and communicate to team members in a timely manner.  

Qualifications

  • Bachelor's degree in Business Administration, Management, or related field
  • Minimum 3-5 years of experience in office management or similar administrative role
  • Strong organizational and time management skills with the ability to multitask and prioritize effectively
  • Excellent communication skills, both verbal and written
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Demonstrated knowledge of office management systems and procedures
  • Experience in budgeting and financial reporting
  • Proven problem-solving and decision-making abilities
  • Strong leadership skills with experience in supervising and training staff
  • Background in facilities management
  • Ability to work independently and collaboratively in a fast-paced environment
  • Professional certification in office management (e.g., Certified Administrative Professional) is a plus

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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