Outlet Manager at MGallery Hotel Collection

At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 2008, MGallery has been dedicated to building a diverse...

 

Outlet Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

We are seeking a dynamic and experienced Outlet Manager to join our team. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.

  • Manage inventory levels and stock control to optimize resources and minimize waste
  • Develop and implement strategies to increase revenue and profitability of the outlet
  • Prepare and analyze financial reports, implementing corrective actions as necessary
  • Oversee and optimize staffing levels to meet operational demands and special events
  • Ensure high standards of food quality, presentation, and customer service
  • Conduct regular team briefings and training sessions to enhance product knowledge and service skills
  • Maintain and update guest history records to facilitate personalized service for repeat customers
  • Ensure compliance with food safety and hygiene standards
  • Manage the outlet's budget, controlling costs without compromising quality
  • Collaborate with other departments to support overall business objectives
  • Resolve customer complaints promptly and professionally
  • Implement and monitor promotional activities to drive sales and customer engagement

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
  • Proven track record in team leadership and staff development
  • Strong financial acumen with experience in budgeting and financial reporting
  • Excellent customer service skills with a focus on creating memorable guest experiences
  • Proficiency in inventory management and point-of-sale systems
  • In-depth knowledge of food and beverage trends, quality standards, and health regulations
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Excellent communication and interpersonal skills
  • Fluency in English and Swahili
  • Strong problem-solving skills and ability to make quick, informed decisions
  • Proficiency in Microsoft Office suite and restaurant management software

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to MGallery Hotel Collection on jobs.smartrecruiters.com to apply

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