Product Manager, Digital Payments at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Product Manager, Digital Payments

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldICT / Computer 

KEY RESPONSIBILITIES: 

  • Drive growth and performance of the bank’s digital payments products through customer acquisition, driving usage and retention.
  • Contribute to, and execute a comprehensive product strategy for digital payments products, aligning with the overall goals of the Bank.
  • Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
  • Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement and product growth. 
  • Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
  • Implement customer acquisition strategies to grow the user base for digital wallets and payment products.
  • Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
  • Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
  • Collaborate with lending teams to ensure a seamless integration of digital payments with lending services.
  • Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital wallets and payments products initiatives..
  • Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.

The preferred candidate will meet the below minimum criteria:

  • A Bachelor’s degree from a recognized university.
  • Professional qualification in Product Management, Project Management or AGILE Practices is an added advantage. 
  • At least five(5) years in relevant experience in digital product management, including specific experience in the following areas:
    • 3 years’ experience in Digital Payments/Wallets/ C2B, B2C, Billers etc. (essential).
    • 2 years’ experience in Delivery of digital consumer products in a high growth environment. (essential).
    • 1-year experience in Project Management/ Delivery(Desired). 
    • 1-year experience in Financial Services Sales & Service(essential).
    • 3 years’ experience in Stakeholder management(essential).
    • 2 years’ experience in People management(essential).

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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