Quality Systems Officer at Metropolitan Hospital

Metropolitan Hospital was founded in the year 1995 by a group of professional entrepreneurs to fulfill the need for a proper medical care to the community in a warm welcoming environment.

 

Quality Systems Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 years
  • LocationNairobi
  • Job FieldICT / Computer 

DESCRIPTION

To develop, implement, maintain, and continuosly improve the organizaation's Quality Management System in line with applicable Kenyan regulatory requirements, industry standards and organizational policies to enhance service delivery, operational efficiency, and customer/patient satisfaction

RESPONSIBILITIES

Quality Management System Implementation

  • Assist in developing, implementing, and maintaining the QMS in line with ISO standards or industry-specific systems.
  • Monitor the effectiveness of quality controls, procedures, and processes.
  • Support preparation for internal and external audits.

Audit & Inspection Support

  • Support internal quality and compliance audits and follow up on corrective and preventive actions (CAPA).
  • Help coordinate inspections by regulatory authorities (e.g., KEBS), and prepare documentation and evidence.

Quality Documentation & Reporting

  • Maintain quality system documentation, including manuals, SOPs, forms, and records.
  • Prepare and present quality performance reports to management.

Continuous Improvement

  • Promote a culture of quality and continuous improvement across departments.
  • Identify non-conformances and assist in developing implementation plans for improvements.

Training & Awareness

  • Conduct or coordinate staff training on quality procedures, audit requirements, and quality culture.
  • Ensure that staff understand their roles within the quality system.

Compliance Monitoring

  • Track compliance with statutory or contractual quality requirements.
  • Support corrective actions following quality incidents or compliance issues.

QUALIFICATIONS

  • Diploma or Bachelor’s in health records, administration, quality, or related field
  • Minimum of 3 years experience especially in a healthcare setting
  • Process and systems improvement and auditing
  • Strong knowledge of quality management principles (QMS overview, ISO standards).
  • Excellent documentation, analytical, and report-writing skills.
  • Fundamental audit skills and understanding of corrective actions.
  • Good communication and interpersonal skills.
  • Competency in Microsoft Office tools.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Metropolitan Hospital on careers.ams.co.ke to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Regional HR Administrator at a Multinational Organization

Regional HR Administrator Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Human Resources / HR  Salary Range KSh 100,000 - KSh 150,000/month Job Summary:  The Regional HR Administrator will support and coordinate HR operations across assigned regions, ensuring efficient delivery of HR services in recruitment, onboarding, payroll administration, employee relations, performance management, and compliance. This role plays a critical part in maintaining accurate HR records, supporting managers and employees, and ensuring alignment with company policies and local labor laws.  Key Responsibilities  HR Operations & Administration   Support end-to-end HR processes across the region, including recruitment, onboarding, confirmation, and exits.  Maintain accurate and up-to-date employee records and HR documentation.  Coordinate payroll inputs, benefits administration, and statutory compliance wi...
Read more