Reservation Assistant at EmpowerU HR Solutions

Empower U HR Services is dedicated to partnering with small-midsize businesses to maximize the potential of their greatest asset—their employees. We strategically partner with you by increasing the value of human capital and aligning it with the company initiatives, values, strategies and the needs of all stakeholders.

 

Reservation Assistant

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND
  • Experience2 - 5 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 
  • Salary RangeKSh 50,000 - KSh 100,000/month

About the Role

Position Overview:

The Revenue Assistant is responsible for maximizing occupancy and revenue through data-driven pricing strategies and effective platform management across Airbnb, Booking.com, and other OTAs. The role involves setting and adjusting prices, monitoring listing performance, analyzing market trends, and ensuring all listings are accurate, optimized, and competitive.

The Revenue Assistant  will improve listing ranking by tracking impressions and conversions, managing availability, and supporting promotional campaigns. The role also contributes to income tracking, identifies opportunities to monetize listings further, and collaborates closely with internal teams to achieve the company’s overall revenue and occupancy goals.

Key Responsibilities:

  1. Pricing & Revenue Management
    • Set daily/weekly/monthly prices based on demand, seasonality, market trends, and competitor benchmarking.
    • Implement dynamic pricing strategies across all units.
    • Adjust minimum stays, restrictions, and promotions (e.g., Genius, last-minute, early-bird discounts, custom promotions).
    • Manage occupancy goals and revenue targets on all our booking platforms.
  2. Optimization (Airbnb, Booking.com, VRBO, etc.)
    • Improve listing ranking by optimizing:
    • Titles, descriptions, photos
    • Amenities
    • Policies
    • Review responses
    • Ensure availability calendars are perfectly synced.
  3. Performance Monitoring & Competitor Market Analysis
    • Track and report:
    • Impressions
    • Click-through rate (CTR)
    • Conversion rate
    • Booking trends
    • Revenue per listing (RevPAR)
    • Occupancy percentages
    • Identify listings performing poorly and provide solutions.
    • Monitor competitor rates in real time.
    • Analyze local occupancy trends and events (holidays, conferences, seasons).
    • Conduct monthly benchmarking reports.
  4. Cross-Team Collaboration
    • Work with the reservations team to adjust prices based on demand patterns.
    • Make recommendations to management on portfolio improvement.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to EmpowerU HR Solutions on app.dover.com to apply

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