RTO Staff Coordinator at HCS Affiliates Group

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

 

RTO Staff Coordinator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit A Staff Coordinator, who will be a key point of contact between the company and their customers.

DUTIES/ROLES

  • Coordinate operations control center
  • Maximize the productivity of resources (people, technology etc.)
  • Coach and handhold agents to maintain high operations standards
  • Monitor and improve order delivery time whilst minimizing order cancellations.
  • Evaluate performance with key metrics (etc.)
  • Ensure quality assurance checks are completed and maintained
  • Optimize delivery times and maximize Gsat
  • Assist all the three users to ensure satisfaction
  • Analyze daily and weekly operation metrics with a macro view of the long-term success ofcities.
  • Mentor staff and provide them with support required in their roles.
  • Give structured and actionable daily feedback to the Team Lead/Supervisor

You have:

  • Be able to work under pressure and track thousands of movements every day
  • Very good command of English, both written and spoken
  • Proficient in MS Office, G-docs and call centre equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment

· Positive and patient

  • Ability to multitask is highly recommended
  • Ability to learn quickly and adopt to a fast-paced environment
  • Plan, perform and oversee audits on RTO processes to ensure the quality deliverable.
  • Analyze quality results and present possible solutions and improvements to the Hub

Supervisor.

  • Interpret and comply with company quality standards.
  • Follow the procedures of sampling and guidelines for collection and reporting quality data.
  • Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards
  • Provide coaching inputs to the Supervisor and HQ in order to maximize agents’ efficiency and quality.

Report on results of quality audits.

  • Assist the OCC team when need be.
  • Any other task related to operations.

Check how your CV aligns with this job

Method of Application

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com . 

Indicating RTO STAFF COORDINATOR on the Subject line-

Candidates MUST indicate their Current and Expected salaries.

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Regional HR Administrator at a Multinational Organization

Regional HR Administrator Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Human Resources / HR  Salary Range KSh 100,000 - KSh 150,000/month Job Summary:  The Regional HR Administrator will support and coordinate HR operations across assigned regions, ensuring efficient delivery of HR services in recruitment, onboarding, payroll administration, employee relations, performance management, and compliance. This role plays a critical part in maintaining accurate HR records, supporting managers and employees, and ensuring alignment with company policies and local labor laws.  Key Responsibilities  HR Operations & Administration   Support end-to-end HR processes across the region, including recruitment, onboarding, confirmation, and exits.  Maintain accurate and up-to-date employee records and HR documentation.  Coordinate payroll inputs, benefits administration, and statutory compliance wi...
Read more