Senior Assistant Customer Care Officer at Pharmacy and Poisons Board

The Pharmacy and Poisons Board is the Drug Regulatory Authority established under the Pharmacy and Poisons Act, Chapter 244 of the Laws of Kenya. The Board regulates the Practice of Pharmacy and the Manufacture and Trade in drugs and poisons. The Board aims to implement the appropriate regulatory measures to achieve the highest standards of safety, eff...

 

Senior Assistant Customer Care Officer

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

 Job Specification:
Duties and Responsibilities at this level will entail assisting in;

  • Receiving and channeling incoming calls to the respective destinations;
  • Booking outgoing calls and facilitate conversations between callers and receivers;
  • Carrying out routine testing of exchange lines and switchboard facilities;
  • Ensuring that defective equipment is repaired accordingly;
  • Maintaining records of telephone equipment and peripherals;
  • Updating the calls register by recording the necessary details of calls;
  • Confirming visitors’ identification documents;
  • Responding to customer enquiries and directing them to the respective destinations;
  • Maintaining a register on all complaints raised by customers / visitors;
  • Providing good customer care service.

 Person Specifications
For appointment to this grade, a candidate must have:

  • Diploma in any of the following disciplines: - Mass Communications, Customer Care, Public Relations or equivalent qualification from a recognized institution
  • Proficiency in computer applications
  • Fulfilled the requirements of Chapter Six of the Constitution 

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Pharmacy and Poisons Board on hr.pharmacyboardkenya.org to apply

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