Service Captain at Bollard Consulting Limited

Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with t...

 

Service Captain

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 - 5 years
  • LocationKilifi
  • Job FieldHospitality / Hotel / Restaurant 

We're hiring a Service Captain. The Service Captain is responsible for leading floor operations during service, ensuring an exceptional fine-dining guest experience at all times. This role oversees service execution, maintains the highest hospitality standards, and ensures seamless coordination between the service team, bar, and kitchen. It is a hands-on leadership position requiring strong supervision, attention to detail, and real-time problem-solving.

Key Responsibilities

Service Leadership

  • Lead and manage the restaurant floor during service, ensuring flawless execution of the sequence of service
  • Assign stations, sections, and duties to service staff before each shift
  • Act as the primary communication link between the kitchen, bar, and service teams
  • Anticipate service challenges and resolve issues proactively to ensure smooth operations

Guest Experience

  • Welcome and engage guests professionally, with special attention to VIPs and repeat customers
  • Ensure accurate and confident menu knowledge is consistently delivered by the service team
  • Handle guest feedback and complaints discreetly, promptly, and professionally
  • Monitor table pacing, guest satisfaction, and overall dining flow

Standards & Presentation

  • Enforce grooming, uniform, and presentation standards consistently
  • Conduct pre-service briefings covering menu details, specials, allergens, and service priorities
  • Ensure opening and closing procedures are completed accurately and approved

Training & Team Development

  • Train service staff on fine-dining etiquette, service standards, wine service, and upselling techniques
  • Mentor junior team members and new hires to uphold service excellence
  • Provide continuous feedback and on-the-job coaching to support performance improvement

Operational Control

  • Ensure accurate order taking, POS entries, and billing processes
  • Monitor voids, discounts, and complimentary items in line with internal policies
  • Maintain oversight of service stock, including glassware, linen, crockery, and cutlery
  • Support management with service reports and operational insights

Required Skills & Experience

  • 3–5 years’ experience in a fine-dining or high-end restaurant environment
  • Proven ability to lead service teams during high-pressure service periods
  • Strong knowledge of fine-dining standards and service sequences
  • Excellent verbal and written communication skills in English
  • High levels of professionalism, composure, and attention to detail
  • Competence in using POS systems

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Bollard Consulting Limited on app.adaptiveats.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Regional HR Administrator at a Multinational Organization

Regional HR Administrator Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Human Resources / HR  Salary Range KSh 100,000 - KSh 150,000/month Job Summary:  The Regional HR Administrator will support and coordinate HR operations across assigned regions, ensuring efficient delivery of HR services in recruitment, onboarding, payroll administration, employee relations, performance management, and compliance. This role plays a critical part in maintaining accurate HR records, supporting managers and employees, and ensuring alignment with company policies and local labor laws.  Key Responsibilities  HR Operations & Administration   Support end-to-end HR processes across the region, including recruitment, onboarding, confirmation, and exits.  Maintain accurate and up-to-date employee records and HR documentation.  Coordinate payroll inputs, benefits administration, and statutory compliance wi...
Read more