Shop Manager at Generations Techzone

Techzone is your trusted online destination for premium smartphones, Android tablets, and tech accessories in Kenya. We are passionate about delivering cutting-edge technology that empowers individuals and businesses to stay connected, productive, and innovative. With a focus on quality, affordability, and exceptional customer service, Techzone is committed ...

 

Shop Manager

  • Job TypeFull Time , Onsite
  • QualificationDiploma
  • Experience
  • LocationMakueni
  • Job FieldSales / Marketing / Retail / Business Development 

Department: Retail Operations
Location: Makueni - Wote

JOB PURPOSE

The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards.

KEY RESPONSIBILITIES

  • Sales & Revenue Management
    • Drive daily, weekly, and monthly sales targets (phones, accessories
    • Monitor sales performance and submit daily sales reports.
  • Staff Management & Leadership
    • Supervise sales attendants and support staff.
    • Customer service and selling skills
    • POS systems and payment methods
    • Set daily targets and conduct morning briefs.
    • Monitor staff discipline, punctuality, grooming, and professionalism.
  • Customer Experience & Service
    • Ensure customers receive friendly, knowledgeable, and professional service.
    • Handle escalated customer complaints and resolve them promptly.
    • Maintain a clean, organized, and attractive shop environment.
  • Stock & Inventory Control
    • Receive, verify, and record all stock.
    • Ensure proper stock storage and display.
    • Conduct daily spot checks and regular full stock counts.
    • Reconcile physical stock with system stock and report discrepancies immediately.
    • Ensure compliance with company policies, procedures, and SOPs.
    • Coordinate with head office on supplies, maintenance, and operational needs.

KEY PERFORMANCE INDICATORS (KPIs)

  • Monthly sales target achievement
  • Customer satisfaction & complaint resolution
  • Staff performance and discipline
  • Cash and stock reconciliation accuracy

QUALIFICATIONS & EXPERIENCE

  • Diploma or Degree in Business, Sales, Management, or related field.
  • Minimum 2–3 years experience in retail management (electronics or phone retail preferred).
  • Strong sales and customer service background.
  • Experience managing a team and handling stock.

SKILLS & COMPETENCIES

  • Strong leadership and people-management skills
  • Excellent communication and negotiation skills
  • High integrity and attention to detail
  • Good understanding of smartphones, gadgets, and accessories
  • Basic computer skills (POS, Excel, inventory systems)
  • Ability to meet targets

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should forward their CV to: Jobs@techzone.co.ke using the position as subject of email.

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