Shop Manager- Machakos at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Shop Manager- Machakos

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 - 4 years
  • LocationMachakos
  • Job FieldSales / Marketing / Retail / Business Development 

KEY RESPONSIBILITIES

  • Sales & Performance Management
  • Drive sales of Safaricom products and services, including SIM cards, M- PESA, airtime, bundles, registrations, and value-added services.
  • Drive sales of mobile phones and accessories from Safaricom and other approved brands.
  • Ensure achievement of daily, weekly, and monthly sales targets across services, devices, and accessories.
  • Monitor individual staff performance and provide coaching, motivation, and guidance to improve results.
  • Implement sales promotions, campaigns, and marketing initiatives as directed by management.
  • Customer Service & Experience
  • Ensure high standards of customer service at all times.
  • Advise customers on suitable phones, accessories, and Safaricom services based on their needs and budgets.
  • Handle customer complaints and escalations professionally and in a timely manner.
  • Ensure the shop environment is clean, organized, professional, and customer-friendly.
  • Staff Supervision & Management
  • Supervise, schedule, and manage all shop staff.
  • Train staff on Safaricom products, mobile phones, accessories, and customer service standards.
  • Enforce company policies, discipline, attendance, and performance expectations.
  • Conduct basic performance reviews and provide regular feedback to staff.
  • Stock & Inventory Management
  • Oversee stock levels of SIM cards, mobile phones, accessories, airtime, and devices across all brands.
  • Ensure accurate stock tracking, reconciliation, and reporting.
  • Prevent stock losses, theft, fraud, or misuse through effective controls.
  • Coordinate stock replenishment with suppliers, Safaricom, and management.
  • M-PESA Operations & Compliance
  • Ensure proper M-PESA operations in line with Safaricom and regulatory requirements.
  • Manage M-PESA float levels and monitor daily transactions.
  • Ensure accurate record-keeping and reporting of M-PESA transactions.
  • Enforce KYC, data protection, anti-fraud, and compliance policies.
  • Financial Management & Reporting
  • Ensure accurate daily sales reconciliation and proper cash handling.
  • Monitor shop expenses and support basic budgeting activities.
  • Prepare and submit daily, weekly, and monthly sales and operational reports.
  • Ensure compliance with internal controls, audits, and financial procedures.
  • Operations & Compliance
  • Ensure compliance with company policies, Safaricom dealer policies, and branding guidelines.
  • Ensure the shop meets legal, safety, and regulatory requirements.
  • Coordinate with management on operational and performance matters.
  • Ensure all systems, tools, and equipment are functional and well maintained.

Requirements

SKILLS & COMPETENCIES

  • Personal Skills
  • Polished and confident personality
  • Strong product knowledge
  • Excellent communication skills
  • Strong analytical abilities
  • High energy and self-motivation
  • Sales-driven and persuasive
  • High level of integrity, reliability, ability to work under pressure

Leadership Skills

  • Strong leadership and team management skills
  • Ability to motivate and inspire a team
  • Training and coaching capability
  • Strong problem-solving skills
  • Mediation and conflict resolution skills

 KEY REQUIREMENTS

  • Proven experience (2–4 years) in sales and customer service, preferably in telecommunications, Safaricom dealer outlets, or fast-paced retail environments.
  • At least 1–2 years’ experience in a supervisory or managerial role is an added advantage.
  • Demonstrated ability to meet or exceed sales targets and grow market share.
  • Diploma or Degree in Business Administration, Sales & Marketing, or a related field.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Regional HR Administrator at a Multinational Organization

Regional HR Administrator Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Human Resources / HR  Salary Range KSh 100,000 - KSh 150,000/month Job Summary:  The Regional HR Administrator will support and coordinate HR operations across assigned regions, ensuring efficient delivery of HR services in recruitment, onboarding, payroll administration, employee relations, performance management, and compliance. This role plays a critical part in maintaining accurate HR records, supporting managers and employees, and ensuring alignment with company policies and local labor laws.  Key Responsibilities  HR Operations & Administration   Support end-to-end HR processes across the region, including recruitment, onboarding, confirmation, and exits.  Maintain accurate and up-to-date employee records and HR documentation.  Coordinate payroll inputs, benefits administration, and statutory compliance wi...
Read more