Virtual Design Consultant at Victoria Court

Victoria Courts offers you a unique shopping experience in welcoming showrooms, featuring a wide range of products under one roof and offers a distinctive customer service that is second to none. 

 

Virtual Design Consultant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldConsultancy  , Sales / Marketing / Retail / Business Development 
  • As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.

Key Responsibilities:

  • Online Consultations
  • Conduct virtual consultations with customers to understand their furniture needs and preferences.
  • Provide personalized product recommendations based on customer requirements.
  • Lead Follow-Up
  • Respond promptly to lead inquiries through various channels.
  • Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey.
  • Product Knowledge
  • Develop an in-depth understanding of the furniture products available, including features, materials, and styles.
  • Stay updated on new arrivals, Marketing campaigns and product launches to provide accurate information to customers.
  • Virtual Showroom Tours
  • Conduct virtual showroom tours for customers, showcasing furniture collections and highlighting key features.
  • Assist customers in visualizing products within their living spaces through digital presentations.
  • Quoting and Pricing
  • Provide detailed and accurate price quotes for furniture items, ensuring transparency in pricing and promotions.
  • Clearly communicate any discounts, promotions, or special offers available.
  • Order Processing
  • Guide customers through the online and offline ordering process, ensuring a seamless and friendly experience.
  • Collaborate with the Branches & logistics team to coordinate delivery schedules and address customer delivery inquiries.
  • Customer Relationship Management
  • Build and maintain strong relationships with customers by providing ongoing support and addressing post-purchase inquiries.
  • Gather feedback to enhance the overall customer experience.
  • Sales Targets
  • Work towards achieving individual and team sales targets.
  • Proactively identify opportunities for upselling and cross-selling to maximize revenue.
  • Market Trends and Competitor Analysis
  • Stay informed about industry trends, competitor offerings, and customer preferences.
  • Provide insights to improve product offerings and Sales/Marketing strategies.

Qualifications and Skills:

  • Proven experience in online sales, preferably with a High lead conversion rate.
  • Excellent communication and interpersonal skills.
  • Tech-savvy with proficiency in virtual communication tools and platforms.
  • Strong product knowledge and the ability to convey product features and benefits effectively.
  • Goal-oriented with a customer-centric approach.
  • Diploma in Business Management or equivalent
  • Previous retail experience

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Victoria Court on snapstartalent.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Regional HR Administrator at a Multinational Organization

Regional HR Administrator Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Human Resources / HR  Salary Range KSh 100,000 - KSh 150,000/month Job Summary:  The Regional HR Administrator will support and coordinate HR operations across assigned regions, ensuring efficient delivery of HR services in recruitment, onboarding, payroll administration, employee relations, performance management, and compliance. This role plays a critical part in maintaining accurate HR records, supporting managers and employees, and ensuring alignment with company policies and local labor laws.  Key Responsibilities  HR Operations & Administration   Support end-to-end HR processes across the region, including recruitment, onboarding, confirmation, and exits.  Maintain accurate and up-to-date employee records and HR documentation.  Coordinate payroll inputs, benefits administration, and statutory compliance wi...
Read more