Receptionist at Oasis Healthcare

Oasis healthcare group is a company that runs a chain of facilities which aim to provide a 3 tier referral system to enable clients benefit from quality healthcare and also be seen by all appropriate healthcare cadre when need arises. It consists of skilled and dedicated health specialists, professionals, support staff, volunteers and physicians who promote ...

 

Receptionist

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationBusia
  • Job FieldAdministration / Secretarial 

We are currently looking for qualified and dedicated candidates to fill the following open position.

LOCATION: BUSIA

Overall Responsibility

The Receptionist will be responsible for managing front office operations, ensuring accurate patient registration, proper handling of medical records, and providing excellent customer service while maintaining confidentiality and compliance with healthcare regulations.

Key Responsibilities:

  1. Receive and welcome patients and visitors professionally and courteously.
  2. Register patients accurately in the Hospital Management Information System (HMIS)
  3. Verify patient details, including insurance information and referral documentation.
  4. Schedule appointments and manage clinic bookings efficiently.
  5. Direct patients to appropriate departments and service points.
  6. Create, retrieve, update, and maintain patient medical records.
  7. Ensure accurate capturing of demographic and clinical information.
  8. File and archive patient records in accordance with hospital policies.
  9. Ensure proper coding and indexing of patient files (where applicable).
  10. Track the movement of files between departments to prevent loss or misplacement.
  11. Confirm patient payment category (cash, insurance, corporate).
  12. Assist in verifying insurance eligibility and pre-authorizations.
  13. Liaise with the billing and accounts department to ensure smooth patient flow.
  14. Prepare daily patient attendance reports.
  15. Maintain appointment logs and clinic utilization reports.
  16. Support data entry for outpatient statistics and performance monitoring.
  17. Assist in quality improvement initiatives by ensuring completeness of patient records.
  18. Escalate patient complaints to the relevant department or supervisor.
  19. Maintain a calm and supportive environment at the reception area.

Job Qualifications & Skills

  1. Diploma in Health Records and Information Management/Accounts or related field
  2. Minimum 2 years’ experience in a hospital or healthcare facility (preferred).
  3. Proficiency in Hospital Management Information Systems (HMIS) and Microsoft Office.
  4. Good understanding of medical terminology and records management.
  5. Strong communication and interpersonal skills.
  6. High level of integrity and confidentiality.
  7. Good organizational and time-management skills.
  8. Ability to multitask in a busy healthcare environment.

Check how your CV aligns with this job

Method of Application

  1. Interested candidates should email their cover letter and detailed curriculum vitae ONLY, including the names and contacts of three references, to hr@oasishealthcaregroup.com on or before 25th March 2026.
  2. The email subject line MUST include the position title and the location being applied for, e.g., “LABORATORY TECHNOLOGIST- BUSIA.”
  3. Canvassing of any nature will lead to automatic disqualification.

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