Regional Domain Manager - Driver Operations at Bolt

Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company’s mission is to make urban travel easier, quicker and more reliable

 

Regional Domain Manager - Driver Operations

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience7 years
  • LocationNairobi
  • Job FieldProject Management 
  • As a Regional Domain Manager for Driver Operations, you will own the rollout, execution, and performance of key programs across multiple markets, including Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Onboarding, and Community. You will operate at the intersection of global strategy and local execution — ensuring that central initiatives are effectively deployed, optimized, and scaled, while also feeding back structured insights to continuously improve programs. This is a hands-on role requiring strong ownership, operational rigor, and the ability to drive results across diverse markets.

Main tasks and responsibilities:

  • Drive end-to-end execution of Driver Operations programs across multiple markets, ensuring strong delivery across acquisition, engagement, rewards, quality, onboarding funnel, and community initiatives
  • Own regional KPIs and OKRs within the Driver domain, tracking performance rigorously and driving fast corrective actions where needed
  • Translate global strategies into clear, structured execution plans tailored to local market realities
  • Monitor performance, identify root causes of gaps, and implement solutions to consistently hit targets
  • Prioritize initiatives and allocate resources toward the highest ROI opportunities, managing trade-offs across markets
  • Act as the bridge between central and local teams by surfacing regulatory risks, supply dynamics, and operational insights
  • Contribute to program improvement by providing structured feedback and supporting the evolution of scalable playbooks
  • Collaborate closely with General Managers and cross-functional teams to ensure alignment and execution discipline
  • Build and strengthen capabilities within local Driver Operations teams through coaching, best practice sharing, and structured problem-solving

About you:

  • You have 7+ years of experience in operations, program management, or similar roles with regional or multi-country scope
  • You have a strong track record of executing and scaling multi-market programs with measurable results
  • You bring a strong analytical and commercial mindset, with experience managing KPIs, budgets, and ROI-driven decisions
  • You are an excellent stakeholder manager, with experience working with senior leadership across functions and geographies
  • You demonstrate high ownership and are comfortable bringing structure to ambiguous, fast-paced environments
  • You combine strategic thinking with a hands-on, execution-focused approach

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Bolt on bolt.eu to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Regional HR Administrator at a Multinational Organization

Regional HR Administrator Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Human Resources / HR  Salary Range KSh 100,000 - KSh 150,000/month Job Summary:  The Regional HR Administrator will support and coordinate HR operations across assigned regions, ensuring efficient delivery of HR services in recruitment, onboarding, payroll administration, employee relations, performance management, and compliance. This role plays a critical part in maintaining accurate HR records, supporting managers and employees, and ensuring alignment with company policies and local labor laws.  Key Responsibilities  HR Operations & Administration   Support end-to-end HR processes across the region, including recruitment, onboarding, confirmation, and exits.  Maintain accurate and up-to-date employee records and HR documentation.  Coordinate payroll inputs, benefits administration, and statutory compliance wi...
Read more