Customer Service Representative at HI Home

Hihome is a consumer electronics brand that seeks to use the power of technology to push the boundaries of smart living and inspire users.

 

Customer Service Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care, Success and Service 

Are you passionate about helping customers and creating great experiences? We are looking for a proactive and customer-focused Customer Service Representative to join our team.
Employment Type: Full-Time (Must be available to start immediately)
Key Responsibilities:

  • Sales Completion
  • Coordinate order fulfillment and product availability
  • Customer Satisfaction
  • Provide professional customer service
  • Maintain positive customer relationships
  • Complaint Resolution
  • Handle and escalate customer complaints promptly
  • Ensure timely issue resolution and follow-up
  • Payment & Warranty Processing
  • Support accurate payment processing
  • Assist customers with warranty claims and processing
  • Payment Accuracy & Compliance
  • Ensure accuracy in payment handling and records
  • Adhere to company cash handling procedures
  • Delivery & Aftersales Support
  • Coordinate timely deliveries and order fulfillment
  • Support aftersales services including returns and exchanges

Requirements:

  • Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service or a related field
  • Previous customer service experience in a retail environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Good computer literacy
  • Ability to work in a fast-paced environment

Check how your CV aligns with this job

Method of Application

Interested candidates should send their CV to hrkenya@hihomei.com with the subject line “CUSTOMER SERVICE REPRESENTATIVE”.
 

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