Executive Assistant Operations Lead at Salix Data

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.

 

Executive Assistant Operations Lead

  • Job TypeContract , Full Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldAdministration / Facilities 

Job Description

EA Training & Development

  • Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
  • Develop practical playbooks, SOPs, and training materials
  • Assess readiness and support smooth transition into live client environments
  • Continuously improve training based on real delivery insights

Operations & Program Management

  • Oversee day-to-day performance and delivery of EAs
  • Track output, identify gaps, and implement improvements quickly
  • Standardize tools, workflows, and best practices across the team
  • Bring structure and clarity to a fast-moving environment

Client Engagement & Delivery Support

  • Support client onboarding to ensure seamless EA integration
  • Join client calls where needed to maintain alignment and quality
  • Act as a point of escalation for operational or service-related issues
  • Work closely with internal teams to ensure strong client satisfaction

Team Leadership

  • Mentor and guide EAs to maintain high standards of professionalism
  • Support performance management and continuous development
  • Contribute to hiring and building a strong EA bench

What We’re Looking For

  • Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar)
  • 5+ years’ experience supporting senior executives, with exposure to high-performance environments
  • Proven ability to lead, mentor, or coordinate a team
  • Strong organizational and project management skills with attention to detail
  • Confidence working with international clients and remote teams
  • Excellent written and verbal communication skills

What Will Set You Apart

  • Experience building or improving processes, SOPs, or operational systems
  • Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)
  • Exposure to global organizations or distributed teams
  • Training or experience in leadership, coaching, or team development

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Salix Data on jobs.smartrecruiters.com to apply

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