Principal Officer, Customer Relations at Jamii Sacco
Jamii Sacco is a savings and credit society: it was registered in 1972. Our offices are at Mariakani South B along Mukenia Road. The Membership is open to all traverses in the whole of Kenya. Principal Officer, Customer Relations Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 5 years Location Nairobi Job Field Customer Care JOB PURPOSE The job holder oversees the Customer Relations department in ensuring delightful customer experience for the Sacco members and stakeholders and management of the call center. FUNCTIONS / KEY RESULTS EXPECTED Provide timely response and management of issues/ queries by customers and escalate as required. To implement a customer service policy to meet and exceed customer/member expectations. To compile periodic customer relationship management reports for use by the management in decision making. Timely response and management of the contact center ensuring excellent customer experience Provide excellent customer ser...