Customer Service Officer at Fastest Cakes
Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. Customer Service Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care Salary Range KSh 30,000 - KSh 50,000/month We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed. Responsibilities Responding promptly to customer inquiries. Taking orders on Whatsapp Communicating with customers through various channels. Acknowledging and resolving customer complaints. Excellent knowledge of our products to be able to solve customer issues. Ensuring all customer orders are processed efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times. Requirements Candidates